2017 Year in Review

2017 – Our Year in Review

2017 – Yearly Review and Accomplishments As the year ends, we took a look at our accomplishments and lessons learned in 2017. Back to Basics This year we reflected on the past and future direction of the company.  We examined what was working and what wasn’t.  The challenge in letting go of projects that have […]
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Customer Service - 3 Reasons Customers May Be Wrong

Customer Service is a Two-Way Street

Customer Service is a two-way street.  Most paying clients feel they have the right to make extensive demands of service providers.  But customer service is a two-way street.  To expect great service is normal, but there are 3 ways that service providers and clients could be impacting the customer service experience.  I’ll use hair stylists […]
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